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Buying Furniture Online Can Be Safer than Offline

Posted on December 7, 2022 by Sergio Medoff

Furniture sales have historically been a significant section of consumer complaints. Luckily, there are numerous of explanations why buying furniture online could be safer than offline.

No Fast-Talking Salesmen

Many complaints say the furniture salesperson made promises which were not kept. The truth is, furniture salespeople don't always know very well what they're discussing. The specific fulfillment of furniture orders is frequently handled by way of a different department, or perhaps a different company.

Not having salespeople hanging out makes online furniture shopping lower-pressure.

It's All in Writing

By their very nature, online furniture stores need to put plenty of information on paper. The written policies regarding shipping, warranties (if any), and customer support will more often than not be accessible. (Hint: search for links to written policies in the bottom of each website.) The truth that everything is on paper provides online furniture store significantly less wiggle room to improve the terms of the offer.


  • Save or print out the net pages that describe the furniture you have ordered and the net pages for important policies and guarantees (which might change once you order), alongside any confirmation pages or emails. This way, should anyone ever have a dispute, you've got a firm basis to create your case.
  • If the net page describing the merchandise doesn't have a model name or product number, be sure you get those at checkout or at various other point before paying. Make sure you're ordering the furniture you need to order. Much like an offline furniture store, you will need to pay to come back any merchandise you ordered in error.
  • If you do consult with a salesperson on the telephone, don't undermine the paper trail by accepting promises on the phone. Ask the net address for the written policy, or for a follow-up email outlining any promises made.
  • Photographic Evidence

    Almost as effective as online furniture stores' paper trail is their photograph trail. A standard consumer furniture complaint against offline stores is that the furniture that has been delivered didn't appear to be the model in the showroom. With online furniture stores, you're buying predicated on a photograph. It is possible to save the picture on your computer in the event the delivered furniture will not meet expectations. In the event that you make certain the model name or number is roofed on the order form at checkout, you can even double-check what the model appears like by visiting the manufacturer's website.

    Less Delivery Wiggle Room

    Late shipments are another common complaint against offline furniture stores. Furniture frequently arrives just as much as one or two months later than salespeople indicated.

    Online furniture stores will generally ship directly from the warehouse in a few days to weekly of one's order. Once more, it is simple to check the written shipping policy for more exact information.

    Another best part about online furniture stores is they are generally using third-party delivery companies. In the event that you obtain the name of the delivery company while ordering, you might at least have the ability to talk with the delivery company itself in case of a late order. A third-party delivery company helps it be a bit more problematic for the store to claim the furniture is in transit when it never shipped.

    Credit and Finance: Fewer Traps

    According to the web site consumeraffairs.com, furniture stores' financing deals are notorious for breaking laws regulating credit and loans. That 0% interest deal may not be as great as you thought if it comes filled with expensive penalty charges. Or you will probably find that the qualification requirements are too much for many people to find the low rate. Worst, since it is the furniture store that's causing you to the loan, you've essentially already paid them before taking delivery of the furniture. In the event that you later learn your furniture will probably be delivered unacceptably late, you might have trouble canceling your order. The problem is not any better for cash.

    Online furniture stores generally usually do not offer financing. Instead, they accept bank cards. In case a furniture store will not deliver the item as promised and can not resolve your complaint, your charge card issuer might be able to assist you in your dispute. Within an extreme case where in fact the furniture will not arrive or arrives in bad shape, your charge card provider might be able to force a refund.

    Better Business Bureau's Convenient BBBOnline

    Many consumers who've complaints with a furniture store turn to the higher Business Bureau. If the store isn't an associate of the higher Business Bureau, the Bureau can perform little to greatly help. Unlike common belief, the higher Business Bureau isn't a government agency and cannot enforce judgments. The Bureau primarily works to solve disputes between consumers and its own member businesses.

    With online furniture stores, you can check for BBB membership. The store must have the BBBOnline logo displayed prominently on the order page. Go through the logo to be studied to the BBB.org website for that store. The net page should say that the store is really a member in good standing.

    With the BBBOnline, the Bureau's ecommerce program, it is possible to dispute a sale without needing to visit the local Bureau where in fact the store is headquartered, any place in the united states.

    Of course, if you are too trusting and do not search for written policies, BBB membership, or save receipts, it is possible to be snookered by online furniture stores. Nevertheless, you may be used by offline furniture stores. For a careful shopper, online furniture stores ensure it is easier to dot all of the I's than it will be offline. The knowledge is easy, low-pressure, and mostly on paper.

    In short, when you should always be cautious, online furniture stores make being careful easier.